Nordic eHealth benchmarking

From piloting towards established practice

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This report proposes a long-term management of earlier NeRN work to be utilized also in the European and OECD context, and indicators on patients and citizens' use and experiences of eHealth services. An update to prior eHealth policy analysis shows an increase on governance and stakeholder involvement in all countries. The existing NeRN indicators form a good basis for continued monitoring. Common eHealth indicators from citizens’ point of view are needed. Current Nordic citizen surveys offer a good basis for this. Decisions on governance of eHealth benchmarking work and of collaboration between several different reporting organisations are required for long-term maagement on eHealth benchmarking. With very similar eHealth policy goals, the EU, WHO, and OECD should join forces in defining common indicators to be collected nationally and reported internationally (e.g. by Eurostat).



Nordic eHealth policies – what has changed since 2012?

According to the work plan, the first task – “Establishment of a permanent system for collecting, analysing and publishing of indicator data” – called for defining which eHealth indicators should be regularly monitored. In mandate period II, the 49 common indicators were based on the Nordic eHealth policies analysed in 2012, the OECD model survey, and national indicators available at that time. We needed to establish how accurately the defined indicators would still cover the new policies, and what potentially new indicator areas would emerge from the policies. This called for analysis of the current eHealth policies and their objectives, and for a comparison against those set in 2012 to detect changes in emphasis.


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