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Nordic Municipalities’ Work with Artificial Intelligence

Municipalities in the Nordic regions are working to adopt artificial intelligence. Chat bots answer questions from citizens, algorithms can predict leaks in the water and sewage network, and tests are being conducted to determine how the technology can advise and support the municipalities’ case officers. This report describes how selected municipalities in the Nordic region are working with artificial intelligence. It discusses how the adoption of the technology may affect trust in the Nordic region, both in terms of the population’s trust in the public administration and social trust. The report makes recommendations for how the municipalities in the Nordic region can work together on artificial intelligence.

image of Nordic Municipalities’ Work with Artificial Intelligence

Municipalities in the Nordic regions are working to adopt artificial intelligence. Chat bots answer questions from citizens, algorithms can predict leaks in the water and sewage network, and tests are being conducted to determine how the technology can advise and support the municipalities’ case officers. This report describes how selected municipalities in the Nordic region are working with artificial intelligence. It discusses how the adoption of the technology may affect trust in the Nordic region, both in terms of the population’s trust in the public administration and social trust. The report makes recommendations for how the municipalities in the Nordic region can work together on artificial intelligence.

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Summary and recommendations

By and large, the municipalities we interviewed had not come that far with artificial intelligence. They were either planning how to use the technology or testing it. Some of them had started using it in some areas. At the same time, it was clear that the municipalities perceived the potential and that development would accelerate in the future. The municipalities had two main rationales for starting to use the technology: they wanted to offer their citizens better services and to operate more effectively. These rationales were often linked.

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