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Nordic Municipalities’ Work with Artificial Intelligence

Municipalities in the Nordic regions are working to adopt artificial intelligence. Chat bots answer questions from citizens, algorithms can predict leaks in the water and sewage network, and tests are being conducted to determine how the technology can advise and support the municipalities’ case officers. This report describes how selected municipalities in the Nordic region are working with artificial intelligence. It discusses how the adoption of the technology may affect trust in the Nordic region, both in terms of the population’s trust in the public administration and social trust. The report makes recommendations for how the municipalities in the Nordic region can work together on artificial intelligence.

image of Nordic Municipalities’ Work with Artificial Intelligence

Municipalities in the Nordic regions are working to adopt artificial intelligence. Chat bots answer questions from citizens, algorithms can predict leaks in the water and sewage network, and tests are being conducted to determine how the technology can advise and support the municipalities’ case officers. This report describes how selected municipalities in the Nordic region are working with artificial intelligence. It discusses how the adoption of the technology may affect trust in the Nordic region, both in terms of the population’s trust in the public administration and social trust. The report makes recommendations for how the municipalities in the Nordic region can work together on artificial intelligence.

English Norwegian

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Introduction

The municipalities in the Nordic regions are quite similar in many areas and it is therefore interesting to look at how selected municipalities introduce artificial intelligence. Administrative traditions across the Nordic region are quite similar, and the public sectors are based on common values such as openness, equal treatment and efficiency. The Nordic region is also more digitally advanced than many other parts of the world, which is why the conditions are good for introducing artificial intelligence here.

English Norwegian

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